Terms of Business
We are Fix It Toll Station Ltd, a company registered in England with registration number 04372131. Our registered address is Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. When you (the person named on the order) place an order with us, we will do business with you under the following terms.
1. Prices
We offer goods for sale through:
- our website www.Fix It Toll Station.com;
- our catalogue; and
- our branches.
Our prices may change and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the period the catalogue is valid, we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have. If you order from a catalogue which quotes a higher price, we will process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never be more than the valid prices published in our catalogue.
2. VAT
The prices we quote always include VAT at the relevant rate. We are part of the Travis Perkins Group and our shared VAT number is GB 408 556 737.
3.Payment
We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. Our branches also accept cash. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of schools, local authorities and government-funded establishments under separate terms of business.
4. Sending you the goods
We will normally send you your goods on the same working day, as long as we receive your order before 7pm (Sunday 4pm).
Items delivered direct from the supplier
How long it takes for these items to be delivered (lead times) are shown in our catalogue and on our website, next to the information specific to the items. Lead times are always advertised in working days (Monday to Friday) and depend on the supplier and type of product. Items that are delivered direct from a supplier cannot be delivered at the weekend.
If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly.
We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier.
5. Delivery
6. Receiving orders
Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
7. Availability
We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
8. Cancellation
9. Unwanted goods 30-day refund
We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day money back guarantee. All you need to do is:
- For quick and easy returns take your unwanted or faulty item(s) to your nearest Fix It Toll Station branch, or you can use our downloadable Returns form
- If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated with the purchase.
- IPlease remember to bring your receipt, invoice or order reference number to your local store to help speed things up.
- We will check the items to confirm they were purchased in the last 30 days.
- We can then offer an exchange, a system credit or issue a refund against the original method of payment.
- If your product was delivered directly by the manufacturer, please see our Approved Supplier FAQs for further detail. Please visit www.Fix It Toll Station.com and use the Contact Us form to request the correct return address. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund.
- You will receive your refund within 14 days of your return being collected. Please note, there is no charge for faulty items being collected
Please note: Some items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, and boilers/boiler parts. Used macerators, toilets, dirty water pumps, and petrol products.We also cannot accept used petrol products, please contact the supplier direct, click supplier helplines on the After Sale Support page for contact details.
Items delivered direct from the supplier
Unwanted items delivered direct from our suppliers can also be returned within 30 days of delivery. However, these items cannot be returned through a branch. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund.
You will receive your refund within 14 days of your return being collected. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty.
All refunds will be made using the method of payment you used. If an item delivered direct from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item. Our Customer Service team will tell you as soon as we can provide a refund in branch.
For more details, or to arrange a return, please contact our Customer Service team.
Email: info@Fix It Toll Station.com
Freephone: 0330 333 3303
10. Quality assurance
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.
11.Our mistakes
We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
12.Unexpected circumstances
If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
13.Age restrictions
Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery, or collecting the goods, is also over 18. We will carry out age checks for all orders containing age-restricted items, and you may need to provide official documents as proof of age, either in person or through our third party partners ‘Verify My Age’.
14.Legal responsibility
Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
15.Law
These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.